jurufootwear
Returns Policy
At jurufootwear.com, we are committed to ensuring you’re completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help.
Returns & Exchanges
You may return most unused items within 30 days of receiving them for a refund or exchange. To be eligible for a return, items must be in original condition, unused, and in their original packaging.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, securely package the item(s) with all original documents.
- Ship the package back to us using a trackable shipping method.
Refunds
Once we receive and inspect your return, we’ll notify you about the approval of your refund. If approved, the refund will be issued to your original payment method within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable products
- Personalized or custom-made items
- Damaged or defective products (unless reported immediately)
If you receive a damaged or defective item, please contact us right away. We’ll provide a free replacement or issue a refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.
If you have any questions about our return policy, please don’t hesitate to contact our customer service team. Thank you for shopping with jurufootwear.com — we’re dedicated to providing a smooth and satisfying experience!